Gaming should always be entertainment. Our Responsible Social Gameplay (RSG) program gives every player the tools, knowledge, and support needed to stay in control — every session, every day.
Chumba Casino operates on a free-to-play sweepstakes model. No real-money wagering takes place on our platform. Gold Coins are virtual play currency with no monetary value. Sweeps Coins are prize-eligible currency available to all players at no cost — through daily login bonuses, free promotions, and mail-in requests.
While our platform does not involve real-money gambling in the traditional sense, any form of repetitive interactive entertainment carries potential risks for some individuals. We take those risks seriously, and our RSG program reflects that commitment.
| Who Can Play | Requirement |
|---|---|
| Age | 21 years or older |
| Location | Eligible US states (most US states) |
| Self-Exclusion Status | Not registered on any self-exclusion list for our platform |
Every registered account includes access to the following tools, available through the account settings panel at any time — no support contact required.
In-game pop-up notifications at 15, 30, or 45-minute intervals alert you to how long your current session has been running. When the reminder appears, you can continue playing or end the session. Configurable directly through account settings.
Set a voluntary cap on the Gold Coins you can purchase within a defined time period. Limits are applied immediately once set. Lowering a limit takes effect immediately — increasing a limit may be subject to a waiting period to allow for reflection.
Request a temporary or permanent account suspension through our support team at any time. Temporary exclusion pauses your account for a defined period. Permanent exclusion closes your account entirely and cannot be reversed. Contact: [email protected]
Gaming becomes a concern when it stops being entertainment and starts affecting your daily life. The following signs may indicate that your relationship with gaming is becoming problematic.
If any of these signs apply to you, we encourage you to use the self-management tools in your account and consider reaching out to a professional support organization. Our support team is also available at [email protected].
The following organizations provide free, confidential support for individuals experiencing difficulties with gaming behavior.
| Organization | Contact | Details |
|---|---|---|
| National Council on Problem Gambling (NCPG) | 1-800-522-4700 | 24/7 helpline — call or text |
| Gamblers Anonymous | www.gamblersanonymous.org | Peer support groups, national meeting finder |
| NCPG Online Chat | www.ncpgambling.org/chat | Live online chat support |
| Crisis Text Line | Text HOME to 741741 | 24/7 text-based crisis support |
Chumba Casino is strictly for players aged 21 and over. If children or teenagers have access to the device you use to play, we strongly recommend the following precautions.
Keep your Chumba Casino login credentials private and stored securely. Log out of your account after every session on shared devices.
Use parental control software to restrict access to gaming sites. Enable device-level restrictions through iOS Screen Time or Android Digital Wellbeing settings.
If you believe a minor has accessed your account, contact us immediately at [email protected] — we will review and take appropriate action.
Responsible gaming is a core part of how we operate — not an afterthought.
For any questions about responsible gaming practices or to access self-exclusion tools:
Contact Support